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CVE-2026-72554

Status: DeferredMedium (6.5)—

A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (1)

⚠ AI-inferred from the description — NVD hasn't analyzed this CVE yet, these aren't verified CPEs.

Ladybirdweb — Faveo HelpdeskAI

CWEs

References

Raw JSON (NVD)

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{
  "id": "CVE-2026-72554",
  "cveTags": [],
  "metrics": {
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-72554",
          "role": "CISA Coordinator",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "version": "2.0.3",
          "timestamp": "2026-08-11T15:16:51.677292Z"
        }
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Secondary",
        "source": "309f9ea4-e3e9-4c6c-b79d-e8eb01244f2c",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 6.5,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "309f9ea4-e3e9-4c6c-b79d-e8eb01244f2c",
      "affectedData": [
        {
          "vendor": "Ladybird Web Solution",
          "product": "Faveo Helpdesk",
          "versions": [
            {
              "status": "affected",
              "version": "0",
              "versionType": "custom",
              "lessThanOrEqual": "2.0.3"
            }
          ]
        }
      ]
    }
  ],
  "published": "2026-08-11T12:17:41.103",
  "references": [
    {
      "url": "https://github.com/ladybirdweb/faveo-helpdesk",
      "source": "309f9ea4-e3e9-4c6c-b79d-e8eb01244f2c"
    }
  ],
  "vulnStatus": "Deferred",
  "weaknesses": [
    {
      "type": "Secondary",
      "source": "309f9ea4-e3e9-4c6c-b79d-e8eb01244f2c",
      "description": [
        {
          "lang": "en",
          "value": "CWE-284"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information."
    }
  ],
  "lastModified": "2026-09-03T17:51:18.670",
  "sourceIdentifier": "309f9ea4-e3e9-4c6c-b79d-e8eb01244f2c"
}