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CVE-2026-56735

Status: DeferredMedium (5.3)—

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and 7.1.0, zammad's HTML sanitizer (HtmlSanitizer::Strict) blocks external URLs in to prevent remote content loading, but the srcset attribute, also allowlisted for , is not subject to the same check. This oversight allows an attacker to embed arbitrary external URLs in the srcset attribute just by sending an e-mail, effectively bypassing the external content protection.

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When an agent views the ticket containing the malicious srcset, the browser will silently load the attacker-controlled URL, resulting in the leakage of the agent's IP address, User-Agent, Referer, and the exact time the ticket was viewed. HtmlSanitizer::Strict got extended to block external URLs in the srcset attribute of tags. This was done to prevent tracking pixels and external content loading, which could compromise user privacy. This issue is fixed in versions 7.0.2 and 7.1.0.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

🎯 ATT&CK techniques

How this vulnerability is exploited and what the attacker gains, in MITRE ATT&CK terms.

Vector AV:N/UI:P indica explotación remota con interacción del usuario (agente visualizando ticket). CWE-82 (Cross-site Scripting) confirmado por bypass de sanitizador HTML en srcset. Impacto: recolección de datos del navegador (IP, User-Agent, Referer, timestamp) y exposición de información de sesi

Inferred by our analysis agent from the official description, CVSS vector and CWE, and checked by a supervisor. May contain errors.

🛡️ ATT&CK mitigations that cover these techniques

Application Isolation and SandboxingExploit ProtectionUpdate Software

Affected technologies (1)

⚠ AI-inferred from the description — NVD hasn't analyzed this CVE yet, these aren't verified CPEs.

Zammad — ZammadAI

CWEs

References

Raw JSON (NVD)

Show
{
  "id": "CVE-2026-56735",
  "cveTags": [],
  "metrics": {
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-56735",
          "role": "CISA Coordinator",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "version": "2.0.3",
          "timestamp": "2026-09-25T19:06:28.516570Z"
        }
      }
    ],
    "cvssMetricV40": [
      {
        "type": "Secondary",
        "source": "security-advisories@github.com",
        "cvssData": {
          "Safety": "NOT_DEFINED",
          "version": "4.0",
          "Recovery": "NOT_DEFINED",
          "baseScore": 5.3,
          "Automatable": "NOT_DEFINED",
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "valueDensity": "NOT_DEFINED",
          "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
          "exploitMaturity": "NOT_DEFINED",
          "providerUrgency": "NOT_DEFINED",
          "userInteraction": "PASSIVE",
          "attackComplexity": "LOW",
          "attackRequirements": "NONE",
          "privilegesRequired": "NONE",
          "subIntegrityImpact": "NONE",
          "vulnIntegrityImpact": "LOW",
          "integrityRequirement": "NOT_DEFINED",
          "modifiedAttackVector": "NOT_DEFINED",
          "subAvailabilityImpact": "NONE",
          "vulnAvailabilityImpact": "NONE",
          "availabilityRequirement": "NOT_DEFINED",
          "modifiedUserInteraction": "NOT_DEFINED",
          "modifiedAttackComplexity": "NOT_DEFINED",
          "subConfidentialityImpact": "NONE",
          "vulnConfidentialityImpact": "LOW",
          "confidentialityRequirement": "NOT_DEFINED",
          "modifiedAttackRequirements": "NOT_DEFINED",
          "modifiedPrivilegesRequired": "NOT_DEFINED",
          "modifiedSubIntegrityImpact": "NOT_DEFINED",
          "modifiedVulnIntegrityImpact": "NOT_DEFINED",
          "vulnerabilityResponseEffort": "NOT_DEFINED",
          "modifiedSubAvailabilityImpact": "NOT_DEFINED",
          "modifiedVulnAvailabilityImpact": "NOT_DEFINED",
          "modifiedSubConfidentialityImpact": "NOT_DEFINED",
          "modifiedVulnConfidentialityImpact": "NOT_DEFINED"
        }
      }
    ]
  },
  "affected": [
    {
      "source": "security-advisories@github.com",
      "affectedData": [
        {
          "vendor": "zammad",
          "product": "zammad",
          "versions": [
            {
              "status": "affected",
              "version": "< 7.0.2"
            }
          ]
        }
      ]
    }
  ],
  "published": "2026-09-25T18:17:28.880",
  "references": [
    {
      "url": "https://github.com/zammad/zammad/commit/02c1ff8dc65961352dc047013bece9dff1f2ffb7",
      "source": "security-advisories@github.com"
    },
    {
      "url": "https://github.com/zammad/zammad/releases/tag/7.0.2",
      "source": "security-advisories@github.com"
    },
    {
      "url": "https://github.com/zammad/zammad/releases/tag/7.1.0",
      "source": "security-advisories@github.com"
    },
    {
      "url": "https://github.com/zammad/zammad/security/advisories/GHSA-7fwx-3xr4-qm6w",
      "source": "security-advisories@github.com"
    }
  ],
  "vulnStatus": "Deferred",
  "weaknesses": [
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      "type": "Secondary",
      "source": "security-advisories@github.com",
      "description": [
        {
          "lang": "en",
          "value": "CWE-82"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and 7.1.0, zammad's HTML sanitizer (HtmlSanitizer::Strict) blocks external URLs in  to prevent remote content loading, but the srcset attribute, also allowlisted for , is not subject to the same check. This oversight allows an attacker to embed arbitrary external URLs in the srcset attribute just by sending an e-mail, effectively bypassing the external content protection. When an agent views the ticket containing the malicious srcset, the browser will silently load the attacker-controlled URL, resulting in the leakage of the agent's IP address, User-Agent, Referer, and the exact time the ticket was viewed. HtmlSanitizer::Strict got extended to block external URLs in the srcset attribute of  tags. This was done to prevent tracking pixels and external content loading, which could compromise user privacy. This issue is fixed in versions 7.0.2 and 7.1.0."
    }
  ],
  "lastModified": "2026-09-28T14:45:39.697",
  "sourceIdentifier": "security-advisories@github.com"
}