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CVE-2026-40497

Estado: AnalizadaAlta (8.1)—

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely.

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An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

🎯 Técnicas ATT&CK

Cómo se explota esta vulnerabilidad y qué consigue el atacante, en el lenguaje de MITRE ATT&CK.

XSS vía inyección CSS en campo de firma renderizado sin escapado; exfiltración de CSRF token y escalada de privilegios mediante robo de credenciales administrativas.

Inferido por nuestro agente de análisis a partir de la descripción oficial, el vector CVSS y la CWE, y comprobado por un supervisor. Puede contener errores.

🛡️ Mitigaciones ATT&CK que cubren estas técnicas

User TrainingUser Account ManagementPrivileged Account ManagementMulti-factor AuthenticationApplication Developer GuidanceActive Directory Configuration

Tecnologías afectadas (1)

Freescout — Freescout

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2026-40497",
  "cveTags": [],
  "metrics": {
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-40497",
          "role": "CISA Coordinator",
          "options": [
            {
              "exploitation": "poc"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "total"
            }
          ],
          "version": "2.0.3",
          "timestamp": "2026-04-21T13:25:17.184928Z"
        }
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Secondary",
        "source": "security-advisories@github.com",
        "cvssData": {
          "scope": "CHANGED",
          "version": "3.1",
          "baseScore": 8.1,
          "attackVector": "NETWORK",
          "baseSeverity": "HIGH",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:H/I:H/A:N",
          "integrityImpact": "HIGH",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 5.8,
        "exploitabilityScore": 1.7
      }
    ]
  },
  "affected": [
    {
      "source": "security-advisories@github.com",
      "affectedData": [
        {
          "vendor": "freescout-help-desk",
          "product": "freescout",
          "versions": [
            {
              "status": "affected",
              "version": "< 1.8.213"
            }
          ]
        }
      ]
    }
  ],
  "published": "2026-04-21T03:16:08.403",
  "references": [
    {
      "url": "https://github.com/freescout-help-desk/freescout/commit/5aa8d633216f65995e80a7d4a921b784acc94df4",
      "tags": [
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    },
    {
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      "tags": [
        "Release Notes"
      ],
      "source": "security-advisories@github.com"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-fh99-wr77-pxq3",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "security-advisories@github.com"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-fh99-wr77-pxq3",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0"
    }
  ],
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "type": "Secondary",
      "source": "security-advisories@github.com",
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix."
    }
  ],
  "lastModified": "2026-06-17T10:45:23.110",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "EA97ED0A-4886-4583-9D20-47BE39C40B01",
              "versionEndExcluding": "1.8.213"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "security-advisories@github.com"
}