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CVE-2025-13534

Estado: AnalizadaAlta (8.8)—

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

🎯 Técnicas ATT&CK

Cómo se explota esta vulnerabilidad y qué consigue el atacante, en el lenguaje de MITRE ATT&CK.

Vulnerabilidad remota (AV:N) con autenticación previa (PR:L) que permite escalada de privilegios: atacante autenticado accede a acción AJAX desprotegida para elevar permisos de WSDesk y acceder a datos sensibles de clientes.

Inferido por nuestro agente de análisis a partir de la descripción oficial, el vector CVSS y la CWE, y comprobado por un supervisor. Puede contener errores.

🛡️ Mitigaciones ATT&CK que cubren estas técnicas

Threat Intelligence ProgramApplication Isolation and SandboxingExploit ProtectionUpdate SoftwareVulnerability ScanningPrivileged Account Management

Tecnologías afectadas (1)

Elula — Wsdesk

CWE

Referencias

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