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CVE-2024-49193

Estado: AplazadaAlta (7.5)—

Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

🎯 Técnicas ATT&CK

Cómo se explota esta vulnerabilidad y qué consigue el atacante, en el lenguaje de MITRE ATT&CK.

Atacante remoto sin privilegios explota aplicación web de Zendesk spoofing correos para obtener acceso no autorizado a historial de tickets; AV:N/PR:N/UI:N confirma T1190.

Inferido por nuestro agente de análisis a partir de la descripción oficial, el vector CVSS y la CWE, y comprobado por un supervisor. Puede contener errores.

🛡️ Mitigaciones ATT&CK que cubren estas técnicas

Privileged Account ManagementApplication Developer GuidanceActive Directory ConfigurationVulnerability ScanningUser TrainingUser Account Management

Tecnologías afectadas (1)

⚠ Inferidas por IA a partir de la descripción — NVD aún no ha analizado esta CVE; no son CPE verificados.

Zendesk — ZendeskAI

CWE

Referencias

JSON original (NVD)

Mostrar
{
  "id": "CVE-2024-49193",
  "cveTags": [],
  "metrics": {
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2024-49193",
          "role": "CISA Coordinator",
          "options": [
            {
              "exploitation": "poc"
            },
            {
              "automatable": "yes"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "version": "2.0.3",
          "timestamp": "2024-10-16T20:00:57.390791Z"
        }
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Secondary",
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 7.5,
          "attackVector": "NETWORK",
          "baseSeverity": "HIGH",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 3.9
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    },
    {
      "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
      "affectedData": [
        {
          "cpes": [
            "cpe:2.3:a:zendesk:zendesk:*:*:*:*:*:*:*:*"
          ],
          "vendor": "zendesk",
          "product": "zendesk",
          "versions": [
            {
              "status": "affected",
              "version": "0",
              "lessThan": "20240702",
              "versionType": "custom"
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          ],
          "defaultStatus": "unknown"
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  ],
  "published": "2024-10-12T14:15:02.753",
  "references": [
    {
      "url": "https://gist.github.com/hackermondev/68ec8ed145fcee49d2f5e2b9d2cf2e52",
      "source": "cve@mitre.org"
    },
    {
      "url": "https://news.ycombinator.com/item?id=41818459",
      "source": "cve@mitre.org"
    },
    {
      "url": "https://x.com/hackermondev/status/1844877950698537323",
      "source": "cve@mitre.org"
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  ],
  "vulnStatus": "Deferred",
  "weaknesses": [
    {
      "type": "Secondary",
      "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
      "description": [
        {
          "lang": "en",
          "value": "CWE-290"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable."
    },
    {
      "lang": "es",
      "value": "Zendesk anterior al 2 de julio de 2024 permite a atacantes remotos leer el historial de tickets a través de suplantación de correo electrónico, porque los campos Cc se extraen de los mensajes de correo electrónico entrantes y se utilizan para otorgar autorización adicional para la visualización de tickets, el mecanismo para detectar mensajes de correo electrónico falsificados es insuficiente y las direcciones de correo electrónico de soporte asociadas con tickets individuales son predecibles."
    }
  ],
  "lastModified": "2026-06-17T07:59:29.493",
  "sourceIdentifier": "cve@mitre.org"
}