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CVE-2021-43972

Status: ModifiedMedium (6.5)—

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (1)

Sysaid — Sysaid

CWEs

References

Raw JSON (NVD)

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{
  "id": "CVE-2021-43972",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 6.8,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:N/I:C/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "COMPLETE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 6.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 6.5,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N",
          "integrityImpact": "HIGH",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "NONE"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2022-01-11T20:15:07.620",
  "references": [
    {
      "url": "https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.md",
      "tags": [
        "Broken Link"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md",
      "tags": [
        "Patch",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.sysaid.com/it-service-management-software/incident-management",
      "tags": [
        "Product"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.md",
      "tags": [
        "Broken Link"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md",
      "tags": [
        "Patch",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://www.sysaid.com/it-service-management-software/incident-management",
      "tags": [
        "Product"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "NVD-CWE-Other"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body."
    },
    {
      "lang": "es",
      "value": "Una vulnerabilidad de copia de archivos sin restricciones en el archivo /UserSelfServiceSettings.jsp en SysAid ITIL versión 20.4.74 b10, permite a un atacante remoto autenticado copiar archivos arbitrarios en el sistema de archivos del servidor al root de la web (con un nombre de archivo arbitrario) por medio de los parámetros tempFile y fileName en el cuerpo HTTP POST"
    }
  ],
  "lastModified": "2026-06-17T04:11:43.070",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:sysaid:sysaid:20.4.74:b10:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "7E42FC83-655D-4C66-8B6F-759B3C164D07"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}