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CVE-2020-2500

Estado: ModificadaMedia (6.5)—

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Qnap — Helpdesk

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2020-2500",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 6.4,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:N/C:P/I:P/A:N",
          "authentication": "NONE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 4.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 10,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Secondary",
        "source": "security@qnapsecurity.com.tw",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 9.8,
          "attackVector": "NETWORK",
          "baseSeverity": "CRITICAL",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "integrityImpact": "HIGH",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 5.9,
        "exploitabilityScore": 3.9
      },
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 6.5,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N",
          "integrityImpact": "LOW",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 2.5,
        "exploitabilityScore": 3.9
      }
    ]
  },
  "affected": [
    {
      "source": "security@qnapsecurity.com.tw",
      "affectedData": [
        {
          "vendor": "QNAP Systems Inc.",
          "product": "Helpdesk",
          "versions": [
            {
              "status": "affected",
              "version": "unspecified",
              "lessThan": "3.0.1",
              "versionType": "custom"
            }
          ]
        }
      ]
    }
  ],
  "published": "2020-07-01T16:15:13.073",
  "references": [
    {
      "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "security@qnapsecurity.com.tw"
    },
    {
      "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Secondary",
      "source": "security@qnapsecurity.com.tw",
      "description": [
        {
          "lang": "en",
          "value": "CWE-284"
        },
        {
          "lang": "en",
          "value": "CWE-321"
        },
        {
          "lang": "en",
          "value": "CWE-798"
        }
      ]
    },
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-798"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."
    },
    {
      "lang": "es",
      "value": "Esta vulnerabilidad de control de acceso inadecuado en Helpdesk permite a atacantes obtener el control del servicio QNAP Kayako. Los atacantes pueden acceder a los datos confidenciales en el servidor QNAP Kayako con claves de la API. Hemos reemplazado la clave de la API para mitigar la vulnerabilidad y ya resolver el problema en Helpdesk versión 3.0.1 y versiones posteriores"
    }
  ],
  "lastModified": "2026-06-17T03:12:14.317",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "5CDD782D-3CC8-4828-A6D7-2F77FE6E7B11",
              "versionEndExcluding": "3.0.1"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "security@qnapsecurity.com.tw"
}