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CVE-2020-14166

Status: ModifiedMedium (4.8)—

The /servicedesk/customer/portals resource in Jira Service Desk Server and Data Center before version 4.10.0 allows remote attackers with project administrator privileges to inject arbitrary HTML or JavaScript names via an Cross Site Scripting (XSS) vulnerability by uploading a html file.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (1)

Atlassian — Jira Service Desk

CWEs

References

Raw JSON (NVD)

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{
  "id": "CVE-2020-14166",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 3.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "LOW",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 6.8,
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        "userInteractionRequired": true
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    "cvssMetricV31": [
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          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
          "integrityImpact": "LOW",
          "userInteraction": "REQUIRED",
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          "availabilityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "confidentialityImpact": "LOW"
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        "exploitabilityScore": 1.7
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  },
  "affected": [
    {
      "source": "security@atlassian.com",
      "affectedData": [
        {
          "vendor": "Atlassian",
          "product": "Jira Service Desk Server and Data Center",
          "versions": [
            {
              "status": "affected",
              "version": "unspecified",
              "lessThan": "4.10.0",
              "versionType": "custom"
            }
          ]
        }
      ]
    }
  ],
  "published": "2020-07-01T02:15:11.817",
  "references": [
    {
      "url": "http://packetstormsecurity.com/files/162107/Atlassian-Jira-Service-Desk-4.9.1-Cross-Site-Scripting.html",
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      "tags": [
        "Issue Tracking",
        "Vendor Advisory"
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      "source": "security@atlassian.com"
    },
    {
      "url": "http://packetstormsecurity.com/files/162107/Atlassian-Jira-Service-Desk-4.9.1-Cross-Site-Scripting.html",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://jira.atlassian.com/browse/JSDSERVER-6895",
      "tags": [
        "Issue Tracking",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
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      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        }
      ]
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  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "The /servicedesk/customer/portals resource in Jira Service Desk Server and Data Center before version 4.10.0 allows remote attackers with project administrator privileges to inject arbitrary HTML or JavaScript names via an Cross Site Scripting (XSS) vulnerability by uploading a html file."
    },
    {
      "lang": "es",
      "value": "El recurso /servicedesk/customer/portals en Jira Service Desk Server y Data Center versiones anteriores a 4.10.0, permite a atacantes remotos con privilegios de administrador de proyectos inyectar nombres HTML o JavaScript arbitrarios por medio de una vulnerabilidad de tipo Cross Site Scripting (XSS) mediante la carga de un archivo html"
    }
  ],
  "lastModified": "2026-06-17T02:54:19.657",
  "configurations": [
    {
      "nodes": [
        {
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          "cpeMatch": [
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              "versionEndExcluding": "4.10.0"
            },
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}