« Back to list

CVE-2020-10102

Status: ModifiedMedium (5.3)—

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (1)

Zammad — Zammad

CWEs

References

Raw JSON (NVD)

Show
{
  "id": "CVE-2020-10102",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 3.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:S/C:P/I:N/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "NONE",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "LOW",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 6.8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 5.3,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "HIGH",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 1.6
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2020-03-05T01:15:11.957",
  "references": [
    {
      "url": "https://zammad.com/news/security-advisory-zaa-2020-07",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://zammad.com/news/security-advisory-zaa-2020-07",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-203"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage."
    },
    {
      "lang": "es",
      "value": "Se detectó un problema en Zammad versiones 3.0 hasta 3.2. La funcionalidad Forgot Password se implementa de una manera que permitiría a un usuario anónimo adivinar correos electrónicos de usuarios válidos. En la implementación actual, la aplicación responde de manera diferente dependiendo de si la entrada suministrada fue reconocida como asociada con un usuario válido. Este comportamiento podría ser usado como parte de un ataque automatizado de dos etapas. Durante la primera etapa, un atacante iteraría por medio de una lista de nombres de cuenta para determinar cuáles corresponden a cuentas válidas. Durante la segunda etapa, el atacante usaría una lista de contraseñas comunes para intentar obtener credenciales de fuerza bruta para las cuentas que fueron reconocidas por el sistema en la primera etapa."
    }
  ],
  "lastModified": "2026-06-17T02:47:21.633",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "3AD23B79-5882-4221-8D16-D332A1441814",
              "versionEndIncluding": "3.2.0",
              "versionStartIncluding": "1.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}