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CVE-2019-14749

Estado: ModificadaAlta (8.8)—

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Enhancesoft — Osticket

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2019-14749",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 6.8,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:N/C:P/I:P/A:P",
          "authentication": "NONE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "PARTIAL",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 6.4,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8.6,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": true
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 8.8,
          "attackVector": "NETWORK",
          "baseSeverity": "HIGH",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H",
          "integrityImpact": "HIGH",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 5.9,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2019-08-07T17:15:12.480",
  "references": [
    {
      "url": "http://packetstormsecurity.com/files/154004/osTicket-1.12-Formula-Injection.html",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/osTicket/osTicket/commit/99818486c5b1d8aa445cee232825418d6834f249",
      "tags": [
        "Patch",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.10.7",
      "tags": [
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.12.1",
      "tags": [
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.exploit-db.com/exploits/47225",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://packetstormsecurity.com/files/154004/osTicket-1.12-Formula-Injection.html",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/osTicket/osTicket/commit/99818486c5b1d8aa445cee232825418d6834f249",
      "tags": [
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        "Third Party Advisory"
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      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.10.7",
      "tags": [
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.12.1",
      "tags": [
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://www.exploit-db.com/exploits/47225",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-1236"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected."
    },
    {
      "lang": "es",
      "value": "Se detectó un problema en osTicket versiones anteriores a 1.10.7 y versiones 1.12.x anteriores a 1.12.1. Una inyección CSV (también se conoce como Formula) se presenta en la funcionalidad export spreadsheets. Estas hojas de cálculo se generan dinámicamente a partir de la entrada de usuario no comprobada o no filtrada en los campos Name y Internal Notes de la pestaña Users y el campo Issue Summary de la pestaña Tickets. Esto permite a otros agentes descargar datos en formato de archivo .csv o .xls. Esto es usado como entrada para aplicaciones de hoja de cálculo como Excel y OpenOffice Calc, lo que resulta en una situación en la que las celdas de las hojas de cálculo pueden contener entradas de una fuente no confiable. Como resultado, el usuario final que accede a la hoja de cálculo exportada puede estar afectado."
    }
  ],
  "lastModified": "2026-07-10T18:20:35.780",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "F4C67250-AA50-471C-9356-4C2DB0A3EA98",
              "versionEndExcluding": "1.10.7"
            },
            {
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              "vulnerable": true,
              "matchCriteriaId": "83439B7B-7744-4C7D-ABFB-BA2F3F8DEA5A",
              "versionEndExcluding": "1.12.1",
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            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}