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CVE-2019-14748

Estado: ModificadaMedia (5.4)—

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. The Ticket creation form allows users to upload files along with queries. It was found that the file-upload functionality has fewer (or no) mitigations implemented for file content checks; also, the output is not handled properly, causing persistent XSS that leads to cookie stealing or malicious actions. For example, a non-agent user can upload a .html file, and Content-Disposition will be set to inline instead of attachment.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Enhancesoft — Osticket

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2019-14748",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 3.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "LOW",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 6.8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": true
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "CHANGED",
          "version": "3.0",
          "baseScore": 5.4,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N",
          "integrityImpact": "LOW",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 2.7,
        "exploitabilityScore": 2.3
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2019-08-07T17:15:12.417",
  "references": [
    {
      "url": "http://packetstormsecurity.com/files/154003/osTicket-1.12-File-Upload-Cross-Site-Scripting.html",
      "tags": [
        "Exploit",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/osTicket/osTicket/commit/33ed106b1602f559a660a69f931a9d873685d1ba",
      "tags": [
        "Patch",
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.10.7",
      "tags": [
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.12.1",
      "tags": [
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.exploit-db.com/exploits/47224",
      "tags": [
        "Exploit",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://packetstormsecurity.com/files/154003/osTicket-1.12-File-Upload-Cross-Site-Scripting.html",
      "tags": [
        "Exploit",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/osTicket/osTicket/commit/33ed106b1602f559a660a69f931a9d873685d1ba",
      "tags": [
        "Patch",
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.10.7",
      "tags": [
        "Release Notes",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://github.com/osTicket/osTicket/releases/tag/v1.12.1",
      "tags": [
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://www.exploit-db.com/exploits/47224",
      "tags": [
        "Exploit",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        },
        {
          "lang": "en",
          "value": "CWE-434"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. The Ticket creation form allows users to upload files along with queries. It was found that the file-upload functionality has fewer (or no) mitigations implemented for file content checks; also, the output is not handled properly, causing persistent XSS that leads to cookie stealing or malicious actions. For example, a non-agent user can upload a .html file, and Content-Disposition will be set to inline instead of attachment."
    },
    {
      "lang": "es",
      "value": "Se detectó un problema en osTicket versiones anteriores a 1.10.7 y versiones 1.12.x anteriores a 1.12.1. El formulario de creación de Ticket permite a los usuarios cargar archivos en conjunto con consultas. Se encontró que la funcionalidad file-upload presenta menos (o ninguna) mitigaciones implementadas para las comprobaciones de contenido de archivos; además, la salida no se maneja apropiadamente, causando una vulnerabilidad de tipo XSS persistente que conlleva al robo de cookies o acciones maliciosas. Por ejemplo, un usuario que no sea agente puede cargar un archivo .html y Content-Disposition será ajustado a inline en lugar de attachment."
    }
  ],
  "lastModified": "2026-07-10T18:20:35.780",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "F4C67250-AA50-471C-9356-4C2DB0A3EA98",
              "versionEndExcluding": "1.10.7"
            },
            {
              "criteria": "cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "83439B7B-7744-4C7D-ABFB-BA2F3F8DEA5A",
              "versionEndExcluding": "1.12.1",
              "versionStartIncluding": "1.12"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}