« Volver al listado

CVE-2018-20800

Estado: ModificadaMedia (6.5)—

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Otrs — Otrs

CWE

Referencias

JSON original (NVD)

Mostrar
{
  "id": "CVE-2018-20800",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 5.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:N/I:P/A:P",
          "authentication": "SINGLE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "LOW",
          "availabilityImpact": "PARTIAL",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 4.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 6.5,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N",
          "integrityImpact": "HIGH",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "NONE"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2019-03-13T22:29:00.240",
  "references": [
    {
      "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework",
      "tags": [
        "Mitigation",
        "Patch",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework",
      "tags": [
        "Mitigation",
        "Patch",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-20"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table."
    },
    {
      "lang": "es",
      "value": "Se ha descubierto un problema en Open Ticket Request System (OTRS), en sus CVErsiones 5.0.31 y 6.0.13. Los usuarios que actualicen a la CVErsión 6.0.13 (también actualizaciones a niCVEl de parche) o 5.0.31 (solo actualizaciones principales) experimentarán una pérdida de datos en su tabla de preferencias de agente."
    }
  ],
  "lastModified": "2026-06-17T01:53:30.050",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "A6CE1362-A15E-4E51-B6C1-9B0807401C16"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "F47157E2-F03F-4088-B2DA-E7D5C5636FA6"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}