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CVE-2018-19141

Estado: ModificadaMedia (4.8)—

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (2)

Debian — Debian LinuxOtrs — Open Ticket Request System

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2018-19141",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 3.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "LOW",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 6.8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": true
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "CHANGED",
          "version": "3.0",
          "baseScore": 4.8,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
          "integrityImpact": "LOW",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 2.7,
        "exploitabilityScore": 1.7
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2018-11-11T05:29:00.290",
  "references": [
    {
      "url": "https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled."
    },
    {
      "lang": "es",
      "value": "Open Ticket Request System (OTRS) en versiones 4.0.x anteriores a la 4.0.33 y 5.0.x anteriores a la 5.0.31 permite que un administrador realice un ataque Cross-Site Scripting (XSS) mediante una URL modificada porque las preferencias de usuario y cliente se gestionan de manera incorrecta."
    }
  ],
  "lastModified": "2026-06-17T01:48:51.533",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "DE84770E-E5E2-409D-923C-F01383B88641",
              "versionEndExcluding": "4.0.33",
              "versionStartIncluding": "4.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "DAC98BE7-73C6-4C9B-BF35-72BC14E1F0DD",
              "versionEndExcluding": "5.0.31",
              "versionStartIncluding": "5.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
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              "vulnerable": true,
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43"
            }
          ],
          "operator": "OR"
        }
      ]
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  ],
  "sourceIdentifier": "cve@mitre.org"
}