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CVE-2018-16587

Estado: ModificadaMedia (6.5)—

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (2)

Debian — Debian LinuxOtrs — Open Ticket Request System

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2018-16587",
  "cveTags": [],
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        "source": "nvd@nist.gov",
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          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:N/C:N/I:P/A:P",
          "authentication": "NONE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "PARTIAL",
          "confidentialityImpact": "NONE"
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        "acInsufInfo": false,
        "impactScore": 4.9,
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        "obtainAllPrivilege": false,
        "exploitabilityScore": 8.6,
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        "obtainOtherPrivilege": false,
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          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N",
          "integrityImpact": "HIGH",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "NONE"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 2.8
      }
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  "affected": [
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      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
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              "status": "affected",
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  "published": "2018-09-28T00:29:02.053",
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  "vulnStatus": "Modified",
  "weaknesses": [
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      "description": [
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          "value": "CWE-20"
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      "value": "In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to."
    },
    {
      "lang": "es",
      "value": "En Open Ticket Request System (OTRS) en versiones 4.0.x anteriores a la 4.0.32, versiones 5.0.x anteriores a la 5.0.30 y versiones 6.0.x anteriores a la 6.0.11, un atacante podría enviar un email malicioso a un sistema OTRS. Si un usuario con permisos de administrador lo abre, provoca eliminaciones de archivos arbitrarios a los que el servidor web OTRS tiene acceso de escritura."
    }
  ],
  "lastModified": "2026-06-17T01:44:30.577",
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}