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CVE-2017-16664

Status: ModifiedHigh (8.8)—

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (2)

Debian — Debian LinuxOtrs — Otrs

CWEs

References

Raw JSON (NVD)

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{
  "id": "CVE-2017-16664",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 6.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:P/A:P",
          "authentication": "SINGLE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "LOW",
          "availabilityImpact": "PARTIAL",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 6.4,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 8.8,
          "attackVector": "NETWORK",
          "baseSeverity": "HIGH",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H",
          "integrityImpact": "HIGH",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "HIGH",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 5.9,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2017-11-21T14:29:00.213",
  "references": [
    {
      "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.debian.org/security/2017/dsa-4047",
      "tags": [
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.otrs.com/security-advisory-2017-07-security-update-otrs-framework/",
      "tags": [
        "Issue Tracking",
        "Patch",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://www.debian.org/security/2017/dsa-4047",
      "tags": [
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://www.otrs.com/security-advisory-2017-07-security-update-otrs-framework/",
      "tags": [
        "Issue Tracking",
        "Patch",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-94"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation."
    },
    {
      "lang": "es",
      "value": "Existe inyección de código en Kernel/System/Spelling.pm en Open Ticket Request System (OTRS) 5 en versiones anteriores a la5.0.24; 4 en versiones anteriores a la 4.0.26 y 3.3 en versiones anteriores a la 3.3.20. En la interfaz del agente, un atacante remoto autenticado puede ejecutar comandos shell como el servidor web mediante la manipulación de URL."
    }
  ],
  "lastModified": "2026-06-17T01:09:38.390",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "0E0D69D3-7B07-440E-BEB9-40F6A66EE9A4",
              "versionEndExcluding": "3.3.20",
              "versionStartIncluding": "3.3.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "B7619EE4-7588-462F-84FA-4FDB7BC3E11D",
              "versionEndExcluding": "4.0.26",
              "versionStartIncluding": "4.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "A79B79E5-3AE7-490D-9D06-456C809BD8B9",
              "versionEndExcluding": "5.0.24",
              "versionStartIncluding": "5.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "16F59A04-14CF-49E2-9973-645477EA09DA"
            },
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43"
            },
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}