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CVE-2014-7863

Status: ModifiedHigh (7.5)—

The FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine Applications Manager before 11.9 build 11912, OpManager 8 through 11.5 build 11400, and IT360 10.5 and earlier does not properly restrict access, which allows remote attackers and remote authenticated users to (1) read arbitrary files via the fileName parameter in a copyfile operation or (2) obtain sensitive information via a directory listing in a listdirectory operation to servlet/FailOverHelperServlet.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (3)

Zohocorp — Manageengine Applications ManagerZohocorp — Manageengine It360Zohocorp — Manageengine Opmanager

CWEs

References

Raw JSON (NVD)

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{
  "id": "CVE-2014-7863",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:N/C:P/I:N/A:N",
          "authentication": "NONE",
          "integrityImpact": "NONE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 10,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 7.5,
          "attackVector": "NETWORK",
          "baseSeverity": "HIGH",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 3.9
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2020-02-08T17:15:10.980",
  "references": [
    {
      "url": "http://packetstormsecurity.com/files/130162/ManageEngine-File-Download-Content-Disclosure-SQL-Injection.html",
      "tags": [
        "Exploit",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://seclists.org/fulldisclosure/2015/Jan/114",
      "tags": [
        "Exploit"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://www.securityfocus.com/archive/1/archive/1/534575/100/0/threaded",
      "tags": [
        "Broken Link",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://exchange.xforce.ibmcloud.com/vulnerabilities/100554",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt",
      "tags": [
        "Broken Link"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://support.zoho.com/portal/manageengine/helpcenter/articles/vulnerabilities-in-failoverhelperservlet",
      "tags": [
        "Exploit",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://packetstormsecurity.com/files/130162/ManageEngine-File-Download-Content-Disclosure-SQL-Injection.html",
      "tags": [
        "Exploit",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://seclists.org/fulldisclosure/2015/Jan/114",
      "tags": [
        "Exploit"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://www.securityfocus.com/archive/1/archive/1/534575/100/0/threaded",
      "tags": [
        "Broken Link",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://exchange.xforce.ibmcloud.com/vulnerabilities/100554",
      "tags": [
        "Third Party Advisory",
        "VDB Entry"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt",
      "tags": [
        "Broken Link"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://support.zoho.com/portal/manageengine/helpcenter/articles/vulnerabilities-in-failoverhelperservlet",
      "tags": [
        "Exploit",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "The FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine Applications Manager before 11.9 build 11912, OpManager 8 through 11.5 build 11400, and IT360 10.5 and earlier does not properly restrict access, which allows remote attackers and remote authenticated users to (1) read arbitrary files via the fileName parameter in a copyfile operation or (2) obtain sensitive information via a directory listing in a listdirectory operation to servlet/FailOverHelperServlet."
    },
    {
      "lang": "es",
      "value": "El servlet FailOverHelperServlet (también se conoce como FailServlet) en ZOHO ManageEngine Applications Manager versiones anteriores a 11.9 build 11912, OpManager versiones 8 hasta 11.5 build 11400 e IT360 versiones 10.5 y anteriores, no restringe el acceso apropiadamente, lo que permite a atacantes remotos y a usuarios autenticados remotos (1) leer archivos arbitrarios por medio del parámetro fileName en una operación copyfile u (2) obtener información confidencial por medio de un listado de directorio en una operación listdirectory en servlet/FailOverHelperServlet."
    }
  ],
  "lastModified": "2026-06-17T00:15:50.797",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:zohocorp:manageengine_applications_manager:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "26B406C4-8301-4D81-B59E-D35965300845",
              "versionEndIncluding": "11.9"
            },
            {
              "criteria": "cpe:2.3:a:zohocorp:manageengine_it360:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "3D1A4045-C496-430F-91AA-142165AC14F9",
              "versionEndIncluding": "10.5"
            },
            {
              "criteria": "cpe:2.3:a:zohocorp:manageengine_opmanager:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "3A06A75D-BDDF-4D26-AA17-325C2C64859B",
              "versionEndIncluding": "11.5",
              "versionStartIncluding": "8"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}