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CVE-2013-3551

Estado: ModificadaMedia (6.5)—

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (2)

Otrs — OtrsOtrs — Otrs Itsm

CWE

Referencias

JSON original (NVD)

Mostrar
{
  "id": "CVE-2013-3551",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 4,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "NONE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 6.5,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2020-02-21T16:15:11.327",
  "references": [
    {
      "url": "http://advisories.mageia.org/MGASA-2013-0196.html",
      "tags": [
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551",
      "tags": [
        "Issue Tracking",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://advisories.mageia.org/MGASA-2013-0196.html",
      "tags": [
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551",
      "tags": [
        "Issue Tracking",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism."
    },
    {
      "lang": "es",
      "value": "El archivo Kernel/Modules/AgentTicketPhone.pm en Open Ticket Request System (OTRS) versiones 3.0.x anteriores a 3.0.20, versiones 3.1.x anteriores a 3.1.16, y versiones 3.2.x anteriores a 3.2.7, y OTRS ITSM versiones 3.0.x anteriores a 3.0.8, versiones 3.1.x anteriores a 3.1.9, y versiones 3.2.x anteriores a 3.2.5, no restringe apropiadamente los tickets, lo cual permite a atacantes remotos con un inicio de sesión de agente válido, leer tickets restringidos por medio de una URL diseñada que implica el mecanismo de división de tickets."
    }
  ],
  "lastModified": "2026-06-16T23:55:22.833",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "9F8DBDF3-4B17-4A40-B7B0-5C3E0C2D56F0",
              "versionEndExcluding": "3.0.20",
              "versionStartIncluding": "3.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "F087FCE9-65A5-484C-B12F-B5DA62DE674E",
              "versionEndExcluding": "3.1.16",
              "versionStartIncluding": "3.1.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "A05A1D49-3954-49FE-B380-B09882A37C6C",
              "versionEndExcluding": "3.2.7",
              "versionStartIncluding": "3.2.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "BAE3C475-E0F2-45CE-B3F7-65E6D67229B2",
              "versionEndExcluding": "3.0.8",
              "versionStartIncluding": "3.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "3A410BE4-CB6E-44A0-BCD3-98C8414F32D1",
              "versionEndExcluding": "3.1.9",
              "versionStartIncluding": "3.1.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "88C588FA-05C0-4677-A35C-7F9F518D225A",
              "versionEndExcluding": "3.2.5",
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            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}