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CVE-2010-4071

Status: ModifiedLow (2.6)—

Cross-site scripting (XSS) vulnerability in AgentTicketZoom in OTRS 2.4.x before 2.4.9, when RichText is enabled, allows remote attackers to inject arbitrary web script or HTML via JavaScript in an HTML e-mail.

CVSS

Exploitation probability (EPSS)

EPSS (Exploit Prediction Scoring System, FIRST) estimates how likely a vulnerability is to be exploited in the wild within 30 days. It complements CVSS (impact) and CISA KEV (confirmed exploitation).

Affected technologies (1)

Otrs — Otrs

CWEs

References

Raw JSON (NVD)

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{
  "id": "CVE-2010-4071",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 2.6,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:H/Au:N/C:N/I:P/A:N",
          "authentication": "NONE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "HIGH",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "LOW",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 4.9,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": true
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2011-01-20T19:00:05.473",
  "references": [
    {
      "url": "http://bugs.gentoo.org/342687",
      "source": "cve@mitre.org"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html",
      "source": "cve@mitre.org"
    },
    {
      "url": "http://otrs.org/advisory/OSA-2010-03-en/",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://secunia.com/advisories/41978",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://www.osvdb.org/68882",
      "source": "cve@mitre.org"
    },
    {
      "url": "http://www.vuxml.org/freebsd/96e776c7-e75c-11df-8f26-00151735203a.html",
      "source": "cve@mitre.org"
    },
    {
      "url": "http://bugs.gentoo.org/342687",
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html",
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://otrs.org/advisory/OSA-2010-03-en/",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://secunia.com/advisories/41978",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://www.osvdb.org/68882",
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://www.vuxml.org/freebsd/96e776c7-e75c-11df-8f26-00151735203a.html",
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Cross-site scripting (XSS) vulnerability in AgentTicketZoom in OTRS 2.4.x before 2.4.9, when RichText is enabled, allows remote attackers to inject arbitrary web script or HTML via JavaScript in an HTML e-mail."
    },
    {
      "lang": "es",
      "value": "Vulnerabilidad de ejecución de secuencias de comandos en sitios cruzados (XSS) en AgentTicketZoom para OTRS v2.4.x v2.4.9, cuando RichText está activada, permite a atacantes remotos inyectar secuencias de comandos web o HTML a través de JavaScript en un correo electrónico HTML."
    }
  ],
  "lastModified": "2026-06-16T23:24:04.877",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "724A9C40-AE96-4AD5-BEB2-6C496F4C361D"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "8AA5A554-016E-4CFB-A809-991B6902C3FA"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "3821A8EF-ED18-49DD-BF52-DFDD982E35C6"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "B41C77DB-BC99-4C50-BD86-FECB44ACF0A8"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "C9D7CBCB-F4B8-4ACC-86C8-E45358F48697"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "CB4EAE42-96BD-4B25-BFCC-6CFBF08F339C"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "A07A35A7-55A5-4E78-98F8-38B1F3D4DA72"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "73932047-8E00-4720-875A-7D414000F23F"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}