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CVE-2026-48210

Estado: AnalizadaMedia (5.7)—

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend

This issue affects OTRS 2026.3.1

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Otrs — Otrs

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2026-48210",
  "cveTags": [],
  "metrics": {
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-48210",
          "role": "CISA Coordinator",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "version": "2.0.3",
          "timestamp": "2026-06-01T13:24:29.483981Z"
        }
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Secondary",
        "source": "security@otrs.com",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 5.7,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 2.1
      }
    ]
  },
  "affected": [
    {
      "source": "security@otrs.com",
      "affectedData": [
        {
          "vendor": "OTRS AG",
          "modules": [
            "External Interface"
          ],
          "product": "OTRS",
          "versions": [
            {
              "status": "affected",
              "version": "2026.3.1"
            }
          ],
          "defaultStatus": "unaffected"
        }
      ]
    }
  ],
  "published": "2026-05-31T22:16:55.133",
  "references": [
    {
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2026-09/",
      "tags": [
        "Mitigation",
        "Vendor Advisory"
      ],
      "source": "security@otrs.com"
    }
  ],
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "type": "Secondary",
      "source": "security@otrs.com",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        },
        {
          "lang": "en",
          "value": "CWE-269"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1"
    },
    {
      "lang": "es",
      "value": "Una configuración predeterminada inadecuada en OTRS 2026.3.1 provoca que las acciones de reenvío de artículos de tickets impongan la bandera 'Es visible para el cliente' por defecto y eviten que los usuarios la deshabiliten a través de la UI. Esto conduce a una exposición no intencionada de información interna del ticket al Frontend Externo.\n\nEste problema afecta a OTRS 2026.3.1"
    }
  ],
  "lastModified": "2026-07-22T07:10:00.107",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "147C565C-CD20-47DE-95F9-BAF5A8E6F94E"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "security@otrs.com"
}