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CVE-2021-28023

Estado: ModificadaCrítica (9.8)—

Una carga arbitraria de archivos en la funcionalidad Service import en ServiceTonic Helpdesk versiones de software anteriores a 9.0.35937, permite a un usuario malicioso ejecutar código JSP al cargar un zip que extrae archivos en rutas relativas

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Servicetonic — Servicetonic

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2021-28023",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 7.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:N/C:P/I:P/A:P",
          "authentication": "NONE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "LOW",
          "availabilityImpact": "PARTIAL",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 6.4,
        "baseSeverity": "HIGH",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 10,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 9.8,
          "attackVector": "NETWORK",
          "baseSeverity": "CRITICAL",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "integrityImpact": "HIGH",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 5.9,
        "exploitabilityScore": 3.9
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2021-11-08T15:15:07.843",
  "references": [
    {
      "url": "https://www.servicetonic.com/",
      "tags": [
        "Product"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.srlabs.de/bites/chaining-three-zero-day-exploits-in-itsm-software-servicetonic-for-remote-code-execution",
      "tags": [
        "Exploit",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://www.servicetonic.com/",
      "tags": [
        "Product"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://www.srlabs.de/bites/chaining-three-zero-day-exploits-in-itsm-software-servicetonic-for-remote-code-execution",
      "tags": [
        "Exploit",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-434"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version < 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths."
    },
    {
      "lang": "es",
      "value": "Una carga arbitraria de archivos en la funcionalidad Service import en ServiceTonic Helpdesk versiones de software anteriores a 9.0.35937, permite a un usuario malicioso ejecutar código JSP al cargar un zip que extrae archivos en rutas relativas"
    }
  ],
  "lastModified": "2026-06-17T03:45:44.003",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:servicetonic:servicetonic:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "0A784C1E-0C24-4C79-AAB4-F9CA8203F3C3",
              "versionEndExcluding": "9.0.035937"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}