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CVE-2020-1779

Estado: ModificadaMedia (4.9)—

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Otrs — Ticket Forms

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2020-1779",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 4,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "NONE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Secondary",
        "source": "security@otrs.com",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 4.3,
          "attackVector": "ADJACENT_NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 0.7
      },
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 4.9,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 3.6,
        "exploitabilityScore": 1.2
      }
    ]
  },
  "affected": [
    {
      "source": "security@otrs.com",
      "affectedData": [
        {
          "vendor": "OTRS AG",
          "product": "OTRSTicketForms",
          "versions": [
            {
              "status": "affected",
              "version": "6.0.x",
              "versionType": "custom",
              "lessThanOrEqual": "6.0.40"
            },
            {
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom",
              "lessThanOrEqual": "7.0.29"
            },
            {
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom",
              "lessThanOrEqual": "8.0.3"
            }
          ]
        }
      ]
    }
  ],
  "published": "2021-02-08T11:15:13.427",
  "references": [
    {
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-17/",
      "tags": [
        "Broken Link"
      ],
      "source": "security@otrs.com"
    },
    {
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-17/",
      "tags": [
        "Broken Link"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Secondary",
      "source": "security@otrs.com",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ]
    },
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions."
    },
    {
      "lang": "es",
      "value": "Cuando son usadas plantillas dinámicas (OTRSTicketForms), el administrador puede usar etiquetas OTRS que no están enmascaradas apropiadamente y pueden revelar información confidencial. Este problema afecta: OTRS AG OTRSTicketForms versiones 6.0.x versión 6.0.40 y versiones anteriores; versiones 7.0.x versión 7.0.29 y versiones anteriores; versiones 8.0.x versión 8.0.3 y versiones anteriores"
    }
  ],
  "lastModified": "2026-06-17T03:02:23.253",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:ticket_forms:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "E1FC4604-F122-457C-BF35-582B39755BED",
              "versionEndIncluding": "6.0.40",
              "versionStartIncluding": "6.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:ticket_forms:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "EA29D050-80DD-40B5-B884-11A0A09AD02A",
              "versionEndIncluding": "7.0.29",
              "versionStartIncluding": "7.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:ticket_forms:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "8DC0E893-84BA-4043-AFE0-06580C6F2FD5",
              "versionEndIncluding": "8.0.3",
              "versionStartIncluding": "8.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "security@otrs.com"
}