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CVE-2020-11466

Estado: ModificadaMedia (4.3)—

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Deskpro — Deskpro

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2020-11466",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 4,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "NONE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Secondary",
        "source": "cve@mitre.org",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 7.6,
          "attackVector": "NETWORK",
          "baseSeverity": "HIGH",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L",
          "integrityImpact": "LOW",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "LOW",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "HIGH"
        },
        "impactScore": 4.7,
        "exploitabilityScore": 2.8
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 4.3,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 1.4,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2020-04-01T21:15:14.193",
  "references": [
    {
      "url": "https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/",
      "tags": [
        "Exploit",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09",
      "tags": [
        "Release Notes",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update",
      "tags": [
        "Release Notes",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/",
      "tags": [
        "Exploit",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09",
      "tags": [
        "Release Notes",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update",
      "tags": [
        "Release Notes",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-269"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket."
    },
    {
      "lang": "es",
      "value": "Se detectó un problema en Deskpro versiones anteriores a 2019.8.0. El endpoint /api/tickets presentó un fallo al comprobar apropiadamente los privilegios de un usuario, permitiendo a un atacante recuperar información arbitraria sobre todos los tickets del servicio de asistencia (helpdesk) almacenados en la base de datos con numerosos filtros. Esto filtró información confidencial a partes no autorizadas. Adicionalmente, se filtró el código de autenticación del ticket, haciendo posible realizar cambios en un ticket."
    }
  ],
  "lastModified": "2026-06-17T02:50:13.677",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "FC810F59-EA83-4340-8C19-5F995C4284E5",
              "versionEndExcluding": "2019.8.0"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}