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CVE-2019-9753

Estado: ModificadaMedia (4.3)—

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Otrs — Otrs

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2019-9753",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 4,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "NONE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Secondary",
        "source": "cve@mitre.org",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 3.5,
          "attackVector": "NETWORK",
          "baseSeverity": "LOW",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 1.4,
        "exploitabilityScore": 2.1
      },
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 4.3,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "LOW",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 1.4,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2019-06-03T19:29:03.877",
  "references": [
    {
      "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items."
    },
    {
      "lang": "es",
      "value": "Se descubrió un problema en Open Ticket Request System (OTRS) 7.x anterior de la versión 7.0.5. Un atacante que haya iniciado sesión en OTRS como agente o usuario cliente puede usar las pantallas de resultados de búsqueda para revelar información de entidades del sistema no válidas. A continuación se muestra la lista de entidades afectadas: Páginas personalizadas, Artículos de preguntas frecuentes, Elementos del catálogo de servicios, Elementos de configuración de ITSM"
    }
  ],
  "lastModified": "2026-06-17T02:44:17.343",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "5439FA8C-BDA4-4B70-ABDF-3ACABC4FC73E",
              "versionEndExcluding": "7.0.5",
              "versionStartIncluding": "7.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}