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CVE-2019-9751

Estado: ModificadaMedia (4.8)—

An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (1)

Otrs — Otrs

CWE

Referencias

JSON original (NVD)

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{
  "id": "CVE-2019-9751",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 3.5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N",
          "authentication": "SINGLE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "LOW",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 6.8,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": true
      }
    ],
    "cvssMetricV30": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "CHANGED",
          "version": "3.0",
          "baseScore": 4.8,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
          "integrityImpact": "LOW",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "HIGH",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 2.7,
        "exploitabilityScore": 1.7
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2019-03-13T22:29:00.630",
  "references": [
    {
      "url": "https://community.otrs.com/security-advisory-2019-02-security-update-for-otrs-framework",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://community.otrs.com/security-advisory-2019-02-security-update-for-otrs-framework",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm."
    },
    {
      "lang": "es",
      "value": "Se ha descubierto un problema en Open Ticket Request System (OTRS), en CVErsiones 6.x, anteriores a la 6.0.17 y CVErsiones 7.x anteriores a la 7.0.5. Un atacante que haya iniciado sesión en OTRS como usuario administrador podría manipular la URL para provocar la ejecución de JavaScript en el contexto de OTRS. Esto está relacionado con Kernel/Output/Template/Document.pm."
    }
  ],
  "lastModified": "2026-06-17T02:44:17.107",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "C066F537-3A3C-457A-953B-C43A29CF78EC",
              "versionEndExcluding": "6.0.17",
              "versionStartIncluding": "6.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "5439FA8C-BDA4-4B70-ABDF-3ACABC4FC73E",
              "versionEndExcluding": "7.0.5",
              "versionStartIncluding": "7.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}