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CVE-2019-12497

Estado: ModificadaMedia (5.3)—

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (2)

Debian — Debian LinuxOtrs — Otrs

CWE

Referencias

JSON original (NVD)

Mostrar
{
  "id": "CVE-2019-12497",
  "cveTags": [],
  "metrics": {
    "cvssMetricV2": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "version": "2.0",
          "baseScore": 5,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:L/Au:N/C:P/I:N/A:N",
          "authentication": "NONE",
          "integrityImpact": "NONE",
          "accessComplexity": "LOW",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "PARTIAL"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 10,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
          "scope": "UNCHANGED",
          "version": "3.1",
          "baseScore": 5.3,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N",
          "integrityImpact": "NONE",
          "userInteraction": "NONE",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "LOW"
        },
        "impactScore": 1.4,
        "exploitabilityScore": 3.9
      }
    ]
  },
  "affected": [
    {
      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ]
    }
  ],
  "published": "2019-06-17T17:15:11.007",
  "references": [
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html",
      "tags": [
        "Broken Link"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html",
      "tags": [
        "Broken Link"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html",
      "tags": [
        "Broken Link"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://community.otrs.com/category/security-advisories-en/",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "source": "cve@mitre.org"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html",
      "source": "cve@mitre.org"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html",
      "tags": [
        "Broken Link"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html",
      "tags": [
        "Broken Link"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html",
      "tags": [
        "Broken Link"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://community.otrs.com/category/security-advisories-en/",
      "tags": [
        "Vendor Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    },
    {
      "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html",
      "source": "af854a3a-2127-422b-91ae-364da2661108"
    }
  ],
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ]
    }
  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes."
    },
    {
      "lang": "es",
      "value": "Se descubrió un problema en Open Ticket Request System (OTRS) 7.0.x hasta 7.0.8, Community Edition 6.0.x hasta 6.0.19 y Community Edition 5.0.x hasta 5.0.36. En el cliente o en la interfaz externa, la información personal de los agentes (por ejemplo, Nombre y dirección de correo) se puede divulgar en notas externas."
    }
  ],
  "lastModified": "2026-06-17T02:14:46.147",
  "configurations": [
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "D349DFA6-D96A-4453-BD31-D09DEDD86675",
              "versionEndIncluding": "5.0.36",
              "versionStartIncluding": "5.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "C88AAB9C-2497-4438-94D4-9A04F4F5ED9C",
              "versionEndIncluding": "6.0.19",
              "versionStartIncluding": "6.0.0"
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "1B00766B-5077-4C1A-AFD6-031C8CE766DF",
              "versionEndIncluding": "7.0.8",
              "versionStartIncluding": "7.0.0"
            }
          ],
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "negate": false,
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "vulnerable": true,
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43"
            }
          ],
          "operator": "OR"
        }
      ]
    }
  ],
  "sourceIdentifier": "cve@mitre.org"
}