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CVE-2018-16586

Estado: ModificadaMedia (4.3)—

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

CVSS

Probabilidad de explotación (EPSS)

EPSS (Exploit Prediction Scoring System, de FIRST) estima la probabilidad de que una vulnerabilidad sea explotada en 30 días. Complementa a CVSS (impacto) y a CISA KEV (explotación confirmada).

Tecnologías afectadas (2)

Debian — Debian LinuxOtrs — Open Ticket Request System

CWE

Referencias

JSON original (NVD)

Mostrar
{
  "id": "CVE-2018-16586",
  "cveTags": [],
  "metrics": {
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        "type": "Primary",
        "source": "nvd@nist.gov",
        "cvssData": {
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          "baseScore": 4.3,
          "accessVector": "NETWORK",
          "vectorString": "AV:N/AC:M/Au:N/C:N/I:P/A:N",
          "authentication": "NONE",
          "integrityImpact": "PARTIAL",
          "accessComplexity": "MEDIUM",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "NONE"
        },
        "acInsufInfo": false,
        "impactScore": 2.9,
        "baseSeverity": "MEDIUM",
        "obtainAllPrivilege": false,
        "exploitabilityScore": 8.6,
        "obtainUserPrivilege": false,
        "obtainOtherPrivilege": false,
        "userInteractionRequired": true
      }
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    "cvssMetricV30": [
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          "scope": "UNCHANGED",
          "version": "3.0",
          "baseScore": 4.3,
          "attackVector": "NETWORK",
          "baseSeverity": "MEDIUM",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N",
          "integrityImpact": "LOW",
          "userInteraction": "REQUIRED",
          "attackComplexity": "LOW",
          "availabilityImpact": "NONE",
          "privilegesRequired": "NONE",
          "confidentialityImpact": "NONE"
        },
        "impactScore": 1.4,
        "exploitabilityScore": 2.8
      }
    ]
  },
  "affected": [
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      "source": "cve@mitre.org",
      "affectedData": [
        {
          "vendor": "n/a",
          "product": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
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  "published": "2018-09-28T00:29:01.633",
  "references": [
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      "tags": [
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      "source": "af854a3a-2127-422b-91ae-364da2661108"
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  "vulnStatus": "Modified",
  "weaknesses": [
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      "type": "Primary",
      "source": "nvd@nist.gov",
      "description": [
        {
          "lang": "en",
          "value": "NVD-CWE-noinfo"
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  ],
  "descriptions": [
    {
      "lang": "en",
      "value": "In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources."
    },
    {
      "lang": "es",
      "value": "En Open Ticket Request System (OTRS) en versiones 4.0.x anteriores a la 4.0.32, versiones 5.0.x anteriores a la 5.0.30 y versiones 6.0.x anteriores a la 6.0.11, un atacante podría enviar un email malicioso a un sistema OTRS. Si un usuario que haya iniciado sesión lo abre, el email podría provocar que el navegador cargue una imagen externa o recursos CSS."
    }
  ],
  "lastModified": "2026-06-17T01:44:30.433",
  "configurations": [
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}